Credit Card Story #2684
Published by simon on January 6, 2009The other day I called up the credit card customer care hotline to replace my mastercard that was damaged (not from heavy usage, i assure you). After putting me on hold for five minutes, i finally get through to a human voice. Seriously, for a hotline, they are not really very hot.
Me: My card number is 4XXX, it’s damaged, can i request for a new one?
(after going through the lengthy validation processes of making sure that I am me)
Girl: Ok sir, but it will be RM5 for the replacement card and RM12 for handling and postage.
Me: What? The last time you didn’t charge me a thing. Besides, i’ve never been charged by any of my other banks.
Girl: That’s the policy.
Me: Can’t you waive it for me?
Girl: No.
Me: (looking at my damaged card) Look, i’ve got a better idea. My card is going to expire in June 2009, why i just wait until then and you guys will just send me a new one for free?
Girl: Yes, also can.
Me: But you DO realize i won’t be able to use this credit card for the next six months, so I will be using my other card from another bank?
Girl: Yes.
Me: Are you sure?
Girl: Yes.
Me: Ok bye.
Girl: Ok, have a nice day! (hangs up)
Wow, talk about encouraging people to use their cards. I wonder why these people keep pestering me to apply for new cards when they won’t even allow me to use the one I have with them… maybe i should just cancel the bloody card…
Ha ha ha, that’s complacency for you. If they are not motivated, who the heck cares?! At least she ended it with a “Have a nice day!”.
WAKAKAKAKAAKAKAKAAK!
The people that keep pestering you is agent which can earn commission when you sign up. Customer service is the people who follow their system. Human Robot.
I once tried calling Public Bank Card customer service hotline for 50 long minutes until I gave up. The following day, when I had the chance to get through, believe me, I screwed them 99. Check my link.
i actually got through only after 3 times. the first 2 times i hung up after waiting for more than 5 mins. But 50 minutes is too much!
Lol I think they don’t care la because they only get commisions when someone sign up for the credit card. Simon get new one la. Get one for me also =P
Once I left mine in the cash deposit machine, called and they sd have to charge me RM50. Told them nevermind, now I’m using others and happy with it.
This has gotta be Standard Chartered. Yes?
Sometimes, talking to human is no difference than talking to machine…same frust!
nope its Southern Bank direct access. Now part of your friendly neighbourhood conglomerate, CIMB.
Dropping by to say Yo and thx for the nang.
By the way, those twat face working there is just awesome some times. It took you some time to get through and in the end the whole conversation looks like Jay Chow’s pubic hair.
Cancel it quick, and get a CIMB Platinum free for life credit card instead. I don’t have patience for poor customer service!
aiya the difference is the person encouraging u to get the card gets a commission n the other who has to go thru asking you all the silly questions (she doesn’t like it more than u) doesn’t get anything if u use or don’t use the card!
I heard that no more than 5 cards can be canceled in a day in Citibank. Based on my experience, Citibank and OCBC Bank provide very good customer service. Maybank is not bad, at least the people I talk to.
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