The other day I called up the credit card customer care hotline to replace my mastercard that was damaged (not from heavy usage, i assure you). After putting me on hold for five minutes, i finally get through to a human voice. Seriously, for a hotline, they are not really very hot.
Me: My card number is 4XXX, it’s damaged, can i request for a new one?
(after going through the lengthy validation processes of making sure that I am me)
Girl: Ok sir, but it will be RM5 for the replacement card and RM12 for handling and postage.
Me: What? The last time you didn’t charge me a thing. Besides, i’ve never been charged by any of my other banks.
Girl: That’s the policy.
Me: Can’t you waive it for me?
Me: (looking at my damaged card) Look, i’ve got a better idea. My card is going to expire in June 2009, why i just wait until then and you guys will just send me a new one for free?
Girl: Yes, also can.
Me: But you DO realize i won’t be able to use this credit card for the next six months, so I will be using my other card from another bank?
Me: Are you sure?
Me: Ok bye.
Girl: Ok, have a nice day! (hangs up)
Wow, talk about encouraging people to use their cards. I wonder why these people keep pestering me to apply for new cards when they won’t even allow me to use the one I have with them… maybe i should just cancel the bloody card…